Privacy Policy

1. Introduction

Galaxy Ride Umrah Taxi ("we", "us", or "our") is operated by AIO Galaxy. We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable data protection laws, including relevant regulations in the Kingdom of Saudi Arabia and general international standards for online services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website[](https://www.aiogalaxy.com), make a booking, or communicate with us via WhatsApp or other channels.

2. Information We Collect

a. Information You Provide Directly

• Name, phone number, email address (when provided via booking form or WhatsApp)
• Pickup and drop-off locations, travel date, preferred vehicle type
• Any special requests or additional details you share

b. Automatically Collected Information

• IP address, browser type, device information, pages visited
• Cookies and similar technologies (see Cookies section below)

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and confirm your taxi/transfer booking
• To communicate with you regarding your ride (confirmation, driver details, updates)
• To improve our website, services, and customer experience
• To respond to inquiries, complaints, or support requests
• For internal record-keeping and analytics (with consent where required)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your language preference (via Google Translate widget)
• Understand how visitors use our site (analytics – only with your consent)
• Ensure basic site functionality

You can manage your cookie preferences through the cookie banner that appears on your first visit. You may also adjust settings in your browser. Necessary cookies cannot be disabled as they are required for the website to function properly.

We respect your choices and comply with Google Consent Mode for analytics and advertising cookies.

5. Sharing Your Information

We do not sell your personal information. We may share data only in these limited cases:

• With licensed drivers/partners strictly to fulfill your booking
• With service providers (e.g., hosting, analytics) under strict confidentiality
• If required by law or to protect our rights, safety, or property

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for non-essential processing (e.g., analytics cookies)
• Contact us to discuss any privacy concerns

To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• WhatsApp: +966 59 280 9626
• Email: info@aiogalaxy.com